Welcome to Prinz Medical Clinic

Opening Hours : Monday to Saturday - 8.30am to 9pm
  Contact : +603-2022 3111

Our Promises To You

Prinz Medical Clinic

is pleased to share its patient declaration of values.  The patient declaration of values will help us continue to put patients first and move toward patient-centred care by clarifying what our community can expect from us as their hospital.

We, the employees, physicians and volunteers of Prinz Medical Clinic, are committed to providing each patient with the world-class care, exceptional service and compassion that we would want for our loved ones.  We hold ourselves accountable to high standards that are observable, measurable and apply to all departments and each and every role across our hospital.

The content of this page is based on feedback received from various patient and community groups as well as Prinz Medical Clinic’s staffs and physicians

We will always keep in mind that :-

  • We will greet you warmly and introduce ourselves by name and role.
  • We will listen with care and we will communicate clearly.
  • We will ensure that you are cared for in the official language of your choice. We will be polite and respectful of your cultural values, personal beliefs and abilities.
  • We will treat you as the most important member of our patient-care team and will include you and your family in decisions about your care.
  • We will go out of our way to meet your needs and keep you informed by explaining what we are doing and letting you know what to expect.
  • We will maintain the highest level of professional standards, skills and competence.
  • We will practice safe care in everything we do, from cleaning our hands to ensuring the safety of our environment, technologies and processes.
  • Your safety is our top priority.
  • We will protect your privacy and maintain your personal dignity.
  • We will acknowledge and apologize when a problem occurs. We will actively listen
    and correct the problem