Welcome to Prinz Medical Clinic

Opening Hours : Monday to Saturday - 8.30am to 9pm
  Contact : +603-2022 3111

Should you have any questions regarding our clinic, you may find your answers here. Or simply contact us if none of your questions are listed.

I received a bill and have questions about it. Who can I call for assistance?

Do I need to bring anything special to my first visit?

We want to ensure you are seen quickly once you arrive and that your time with the physician is used effectively. It will be helpful if you bring to all your visits your current insurance card, photo ID, and any medications you are taking. Also, any forms or test results that you have been provided, such as x-rays. If your insurance has a co-pay for an office visit, you will be responsible to pay at the time of your visit.

What information can be found in my health record

health record is created any time you see a health professional such as a doctor, nurse, dentist, chiropractor, or psychiatrist. You could find the following in your health record:

  • Your medical history and your family’s medical history
  • Labs and x-rays
  • Medications prescribed
  • Alcohol use and sexual activity
  • Details about your lifestyle (smoking, exercise, recreational drug use, high-risk sports, stress levels)
  • Doctor/nurse notes
  • Results of operations and proceduresGenetic testing
  • Research participation
  • Any Information you provide on applications for disability, life or accidental insurance with private insurers or government programs
  • Driver’s License
  • Social Security Number
  • Financial information such as credit cards and payment info

Who has access to my health records

Many more people than you would ever want, including people outside the health care industry.

  • Insurance companies
  • Government agencies especially if you receive Medicare, Medicaid, SCHIP, SSI, Workers Comp or any local, state or federal assistance
  • Employers
  • Banks, Financial Institutions
  • Researchers
  • If you are involved in a court case, your health records can be subpoenaed and available to the public
  • Marketers
  • Drug companies
  • Data miners
  • Transcribers in and outside the U.S.
  • Many health websites collect information about you

What can I expect at the first appointment?

Our registration staff will ask you to fill out a health history form. These questions are the initial part of the examination and provide us with essential information about you and your medical history. Your address, e-mail and phone number are very important in case we need to get in touch with you. Information concerning your occupation, age, etc., is likewise important because it may have a bearing on your current health status. Additionally, this information is required by insurance networks to insure payment reimbursement. We also ask about language, hearing or vision barriers to allow us to appropriately communicate with you. All information given to us is confidential.

We ask you to assist us in selecting a Continuity of Care provider for you. This provider will be part of a team that will care for you and includes a nursing staff, residents, and physicians.

When it is time to be seen by the physician, the nurse will escort you into an exam room and make you comfortable and complete vital signs. Give some thought to your medical history beforehand, for example your height, weight, and allergies. It is helpful if you can remember to bring in a list of all current medications you are taking or the medication bottles themselves, including over-the-counter and herbal supplements. The physician will complete an interview and  physical exam to complete a correct problem list, medication list and plan of care. After the visit is complete, the registration/scheduler will make a return appointment, if necessary and provide you with a copy of your visit summary which will include your treatment plan and updated medication list.

How do I get a refill on my prescription?

We ask that prescription refills be completed during regular office visits whenever possible. Calls for prescription refills may be made 24 hours a day through our phone tree. Physicians must have the benefit of reviewing your medical record before prescribing any additional medications. Calculate in advance when you may need a refill on medicines that were prescribed by us, as we require at least 72 hours notice.

Please allow at least 7 days to refill narcotics. When calling the clinic, choose #4 on the phone tree, and follow the prompts. Please have the medication name and dose, pharmacy name and number available, and leave your name and date of birth and attending physician, so we may expedite your request. Certain prescriptions must be picked up and signed for during regular office hours.