Welcome to Prinz Medical Clinic

Opening Hours : Monday to Saturday - 8.30am to 9pm
  Contact : +603-2022 3111

Your Rights & Responsibilities

Prinz Medical Clinic believes that each person is a unique individual whose nature is physical, emotional, intellectual, spiritual, and social, and who is entitled to dignity and respect, regardless of circumstances or condition.

According to this philosophy; you, the patient, have the right to:

  • receive courteous, competent and timely care;
  • receive complete and current information regarding all aspects of your care in a manner that you understand;
  • participate in the health-care team in developing a treatment or care plan that addresses your needs;
  • obtain a second medical opinion;
  • expect that information gathered concerning your care will be treated in a confidential manner;
  • if you wish, designate a person to represent or support you in making decisions about your treatment or care;
  • become informed of the names and functions of all members of your health-care team;
  • be informed of the hospital policies that apply to you;
  • express your concerns and receive a timely response;
  • refuse treatments, except in circumstances stipulated by law (for example, for certain communicable diseases) and be informed of any possible medical consequences of such refusal;
  • be acknowledged in the language of your choice (English or French); the hospital will provide, if possible, the services of an interpreter to ensure that communication with members of the health-care team is possible.

As a patient, it is your responsibility to:

  • provide accurate information about your past illnesses, previous hospitalizations and medications;
  • be considerate of other patients’ rights and property and ensure that you respect the hospital’s policies, particularly with respect to noise and the smoking policy;
  • treat those who look after your needs with courtesy and kindness, always understanding that their obligations toward other patients may limit their availability to you;
  • ask questions about instructions received if these are not clear or cannot be followed;
  • cooperate fully with hospital and medical staff to ensure the economical use of hospital facilities;
  • inform your physician or your nurse if you are pregnant or if you suspect such a condition, so that they may consider the possible effect of certain tests or treatments prescribed;
  • respect the drug and alcohol policy of the hospital which states that bringing or consuming non-prescribed drugs or alcohol in the hospital is strictly forbidden;
  • respect hospital rules and regulations communicated to you;
  • arrange settlement of any portion of your account not covered by your health insurance plan before leaving the hospital.